PRIVACY POLICY
Five Star Flite LLC | Five Star Flite Academy
Effective Date: August 7, 2026
Last Updated: August 7, 2026
1. Introduction
Five Star Flite LLC ("Five Star Flite," "we," "our," or "us"), operating under the Five Star Flite Academy educational brand, respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information in connection with our Website, educational Services, Programs, and related activities.
We believe privacy should be handled with the same care, integrity, and transparency that we bring to every aspect of our educational mission. Accordingly, we strive to explain our privacy practices in plain English whenever reasonably possible.
This Privacy Policy should be read together with our:
● Terms of Use & Course Participation Agreement
● Cookie Notice
● Refund Policy & 90-Day Confidence Guarantee
● Website Disclaimer
Each of those documents complements this Privacy Policy and forms part of the overall legal framework governing your use of our Services.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
● the Five Star Flite Website;
● our online educational Programs;
● downloadable resources;
● registrations for webinars or events;
● email communications;
● customer support interactions;
● purchases of our Services;
● participant surveys;
● marketing activities; and
● other interactions with Five Star Flite.
This Privacy Policy applies whether you are:
● visiting our Website;
● considering purchasing a Program;
● enrolled in one or more Programs;
● communicating with us; or
● otherwise interacting with our Services.
This Privacy Policy does not apply to third-party websites, applications, or services that are not owned or controlled by Five Star Flite, even if they are linked from our Website.
3. Information We Collect
The information we collect depends upon how you interact with our Website and Services.
3.1 Information You Provide Directly
You may choose to provide personal information including:
● your name;
● email address;
● mailing address;
● billing information;
● payment-related information processed through our payment providers;
● account credentials;
● communications with customer support;
● survey responses;
● course assignments or exercises that you voluntarily submit;
● feedback regarding our Programs; and
● other information you voluntarily provide.
You are not required to provide every category of information described above. However, certain information may be necessary in order to purchase Programs, create an Account, receive customer support, or participate in certain Services.
3.2 Information Collected Automatically
When you access our Website or Services, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.
This information may include:
● IP address;
● browser type;
● operating system;
● device type;
● pages viewed;
● referring website;
● date and time of visits;
● navigation patterns;
● approximate geographic region;
● session duration;
● interactions with our Website; and
● similar technical information.
This information generally does not directly identify you by itself but helps us better understand how our Website and Services are used.
Additional information regarding cookies and similar technologies is available in our Cookie Notice.
3.3 Information from Third Parties
We may receive information from trusted third-party providers who support our business operations.
These providers may include:
● Thinkific;
● Stripe;
● Google Analytics;
● Google Tag Manager;
● email marketing providers;
● payment processors;
● hosting providers;
● security providers; and
● similar service providers.
The information we receive from these providers depends upon the services they perform and the privacy settings you establish with them.
3.4 Information We Do Not Intentionally Collect
Our Programs are intended for adults.
We do not knowingly collect personal information from children under the age of thirteen (13).
If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information promptly.
If you believe a child has submitted personal information to Five Star Flite, please contact us using the information provided at the end of this Privacy Policy.
4. How We Use Personal Information
We use personal information for legitimate business and educational purposes, including to:
● provide access to our educational Services and Programs;
● create and administer Participant Accounts;
● process purchases and payments;
● deliver Program Materials;
● respond to customer support requests;
● communicate regarding Programs and Services;
● improve our educational offerings;
● personalize the participant experience;
● monitor Website performance;
● maintain security;
● detect fraud or unauthorized activity;
● comply with legal obligations;
● enforce our legal agreements;
● conduct internal analytics;
● develop future educational offerings; and
● operate our business efficiently.
Where permitted by applicable law, we may also use personal information to send educational updates, newsletters, promotional communications, or information regarding future Programs.
You may unsubscribe from marketing communications at any time using the instructions provided in those communications.
5. Legal Bases for Processing Personal Information
Five Star Flite collects, uses, and processes personal information only where we believe we have an appropriate legal basis to do so under applicable law.
Depending upon your location and your interaction with our Services, those legal bases may include:
● your consent;
● performance of a contract with you;
● compliance with legal obligations;
● protection of legitimate business interests; or
● other lawful grounds recognized under applicable law.
Where we rely upon your consent, you may withdraw that consent at any time, subject to legal or contractual limitations and the rights of third parties.
Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.
6. How We Share Personal Information
Five Star Flite does not sell your personal information.
We also do not rent, lease, or trade your personal information to third parties for their independent marketing purposes.
We may disclose personal information only as reasonably necessary to operate our business, provide our educational Services, comply with legal obligations, or protect our legitimate interests.
Examples include disclosures to:
6.1 Technology Service Providers
We work with trusted third-party providers that help us operate our Website and Services.
These providers may include organizations providing:
● online learning platforms;
● payment processing;
● website hosting;
● cloud storage;
● cybersecurity;
● email delivery;
● analytics;
● customer support;
● communication tools; and
● related operational services.
These providers receive only the information reasonably necessary to perform the services they provide on our behalf.
Whenever reasonably practical, we select providers that maintain commercially reasonable privacy and security practices.
6.2 Payment Processing
Payments are processed through third-party payment processors such as Thinkific Payments powered by Stripe or successor providers.
Five Star Flite does not store complete payment card numbers on its own systems.
Payment information is handled according to the privacy practices and security standards of the applicable payment processor.
6.3 Legal Compliance
We may disclose personal information where we reasonably believe disclosure is necessary to:
● comply with applicable law;
● respond to lawful governmental requests;
● comply with subpoenas or court orders;
● protect our legal rights;
● investigate fraud;
● enforce our legal agreements;
● protect Participants;
● protect the public; or
● protect the security or integrity of our Services.
6.4 Business Transactions
If Five Star Flite undergoes a merger, acquisition, financing transaction, sale of assets, restructuring, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Any successor organization will be expected to honor this Privacy Policy or provide legally required notice of any material changes.
7. Artificial Intelligence and Automated Operations
Five Star Flite may use artificial intelligence and other automated technologies to improve the efficiency, quality, accessibility, and operation of our business and educational Services.
Examples may include:
● drafting customer support responses;
● organizing customer communications;
● improving educational content;
● summarizing feedback;
● identifying technical issues;
● enhancing Website functionality;
● improving search capabilities;
● analyzing aggregate usage patterns; and
● supporting internal business operations.
Where appropriate, AI-assisted processes are subject to human review and oversight.
We do not intentionally use artificial intelligence to make solely automated decisions that produce legal or similarly significant effects concerning Participants without appropriate human involvement where required by applicable law.
As our use of artificial intelligence evolves, we may update this Privacy Policy to reflect material changes in our practices.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
● provide our Services;
● maintain Participant Accounts;
● comply with legal obligations;
● resolve disputes;
● enforce our agreements;
● maintain appropriate business records;
● improve our educational offerings; or
● otherwise support legitimate business operations.
The length of time information is retained depends upon factors including:
● the nature of the information;
● the purposes for which it was collected;
● applicable legal requirements;
● accounting obligations;
● tax requirements;
● dispute resolution needs; and
● other legitimate business considerations.
When personal information is no longer reasonably necessary for these purposes, we will take commercially reasonable steps to delete, anonymize, or securely dispose of that information, unless retention is required or permitted by applicable law.
9. Data Security
Protecting personal information is important to Five Star Flite.
We maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Examples of these safeguards may include:
● secure hosting environments;
● encrypted communications where appropriate;
● access controls;
● password protection;
● security monitoring;
● vendor due diligence;
● employee access limitations; and
● other commercially reasonable security practices.
No method of electronic transmission or electronic storage can be guaranteed to be completely secure.
Accordingly, while we strive to protect personal information, we cannot guarantee absolute security.
Participants also play an important role in protecting their information by maintaining secure passwords, protecting their Account credentials, and promptly notifying us of suspected unauthorized access.
10. Your Privacy Choices and Rights
Depending upon your location and applicable law, you may have certain rights regarding your personal information.
Those rights may include the ability to:
● request access to your personal information;
● request correction of inaccurate information;
● request deletion of personal information;
● request restriction of certain processing activities;
● object to certain processing activities;
● request portability of certain personal information;
● withdraw consent where processing is based upon consent; and
● exercise other rights available under applicable privacy laws.
The availability of these rights varies depending upon your jurisdiction and the legal basis for processing.
To exercise any applicable privacy rights, please contact us using the information provided at the end of this Privacy Policy.
We may request information reasonably necessary to verify your identity before responding to certain requests.
Where permitted by applicable law, we may decline requests that are manifestly unfounded, excessive, repetitive, fraudulent, or otherwise not legally required.
11. Marketing Communications
If you choose to subscribe to newsletters, educational updates, or promotional communications, Five Star Flite may send you information regarding:
● educational content;
● new Programs;
● upcoming events;
● webinars;
● resources;
● promotions; and
● other information related to our Services.
You may unsubscribe from marketing communications at any time by using the unsubscribe instructions contained within those communications or by contacting us directly.
Even if you opt out of marketing communications, we may continue to send transactional or administrative communications relating to your Account, purchases, customer support requests, or other operational matters.
12. International Data Transfers
Five Star Flite is based in the United States. If you access our Website or Services from outside the United States, your personal information may be transferred to, processed in, and stored in the United States or in other countries where our service providers operate.
The privacy and data protection laws of those jurisdictions may differ from those in your country of residence.
By using our Services, where permitted by applicable law, you acknowledge that your personal information may be transferred internationally as described in this Privacy Policy.
Where required by applicable law, Five Star Flite will take commercially reasonable steps to implement appropriate safeguards for international transfers of personal information.
13. Do Not Track Signals
Some web browsers offer a "Do Not Track" ("DNT") setting that allows users to signal a preference regarding online tracking.
Because there is currently no universally accepted standard governing how websites should respond to DNT signals, Five Star Flite does not currently respond differently to such signals.
We may revisit this practice if an industry standard or applicable legal requirement is established in the future.
14. Third-Party Websites and Services
Our Website, Programs, or communications may contain links to third-party websites, applications, services, or resources that are not owned or controlled by Five Star Flite.
We are not responsible for the privacy practices, security practices, content, or policies of those third parties.
Your interactions with third-party websites or services are governed by the terms and privacy policies of those third parties.
We encourage you to review those policies before providing personal information.
15. Children's Privacy
Five Star Flite's Services are intended for adults.
We do not knowingly collect personal information from children under the age of thirteen (13).
If we become aware that personal information has been collected from a child in violation of applicable law, we will take commercially reasonable steps to delete that information as promptly as reasonably practicable.
If you believe that a child has provided personal information to Five Star Flite, please contact us using the information provided below.
16. Changes to This Privacy Policy
Five Star Flite may update this Privacy Policy from time to time to reflect changes in:
● our educational Services;
● our business operations;
● applicable laws;
● technology;
● privacy practices; or
● other legitimate business needs.
When material changes are made, we will update the Last Updated date appearing at the beginning of this Privacy Policy.
Unless otherwise required by applicable law, revised versions become effective upon publication on our Website.
Your continued use of the Website or Services following the effective date of a revised Privacy Policy constitutes your acknowledgment of the updated Privacy Policy.
If applicable law requires additional notice or consent before certain changes become effective, Five Star Flite will comply with those legal requirements.
17. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us.
Five Star Flite LLC
Operating under the Five Star Flite Academy educational brand
Email: [email protected]
Website: www.fivestarflite.com
Mailing Address:
c/o Northwest Registered Agent LLC
418 Broadway, Suite N
Albany, New York 12207